Churn costs global telcos $10 billion in the form of customer defection - Telecommunication Online

By losing just 10% of it's high value subscriber base can amount to a revenue loss of 85% for a telco reports - Dataquest

Hence it is only natural that churn management and customer retention are top priorities for telcos worldwide. ABIBA helps telcos get their priorities right in the form of Champion^TM Churn.

Champion^TM Churn , powered by ABIBA Champion^TM predictive analytics software, is a churn reduction and customer retention application designed specifically for the telecom service providers. It comes along with a data management , predictive analytics and BI components.

Using Champion^TM Churn business users can predict churn by analysing customer billing details, revenue, call usage, customer care, and demographics information to create individualized customer profiles in near-real time. Telcos can then design CRM activities to identify and target potential churners with focused, proactive campaigns aimed at retaining their most valuable subscribers. Also using the business intelligence component, business user can analyse churn across dimensions like ARPU, regions, AON, usage, products etc.

• Retain the high value subscribers resulting in increased average ARPU
• Assure the most effective usage of the allocated resources for churn prevention due to well defined and good targeted offers
• Have maximal control in your hands by accurate and up-to-date reporting and evaluation.
• Understand the churn drivers causing churn
• Respond quickly to market dynamics
• Increased market and mind share
• Increased ROI
• Increased Profits

• Pre built churn specific models - Champion^TM Churn comes with prebuilt churn models specific to telecom
• Dual mode modeling - It has dual modes of model building i.e automatic and user defined.
• Historic Churn Analysis - A unique feature of Champion^TM Churn which allows business users not only to predict churn but carry out historic analysis to understand churn better.
• Churn specific KPI's - The solutions comes with churn specific pre built KPI's which helps quick and effective inference of churn behaviour.
• Business Rules Impact Analysis - Users can isolate a particular business rule and study it's impact on telecom churn for better understanding.
• White box modeling technique - Adopts transparent modeling technque which during churn prediction helps users understand churn drivers .
• Data Visualization - Predicted results can be viewed in the BI tool so that effective and meaniful analysis can be carried out.
• Common Architecture - Champion^TM Churn and other modules of Champion^TM have a common architecture that enables easy scalability and integration.