In today's dynamic and competitive telecom landscape, it is essential for decision makers in telcos to have absolute clarity on their performance across functions to take meaningful decisions. ABIBA helps telcos achieve clarity and insights of their operations, by introducing TeleView^TM, an integrated management performance analysis system for the executive of telecom industry. This business performance analysis tool has been developed by drawing on

• Deep understanding of the data generated in telecom from diverse data sources like MSC, billing, CDRs, prepaid systems, CRM etc.
• Experience of KPI's used by middle and senior management for performance analysis

It equips the managers in telecom industry with critical enterprise information which translates into power and speed required to make actionable business intelligence a reality -even in real time.

TeleView^TM comes integrated with a database, data capture and data processing component. It also has an interactive front end with multiple visualizations. Based on a modular architecture it covers different operational areas like activation, usage and prepaid recharges. TeleView^TM comes with pre built telecom specific KPI's and users can also define new metrics and charts with the help of the dashboard. It acts as an effective decision support system for the middle and the senior management in a dynamic telecom market.

Solution

• Integrated solution with built-in data integration, data processing and BI components.
• Modular Architecture - TeleView^TM has separate modules for Activation, Revenue and Sales
• What If Simulator - Multiple scenario building for improved planning and profit maximization.
• Early Warning Solution - Users can configure warnings so that they can be alerted on the occurrence of a particular scenario and take preventive measures.
• TeleView ™ can be integrated with multiple data sources because of the integrated database design
• Role based security

Domain Specific

• Telecom Specific KPIs & Metrics - TeleView^TM has been developed with pre-configured KPI, metrics and visualization to meet the operator requirements.

User Interface

• Dashboard Creator - Business users can create new dashboards or edit existing ones through drag and drop driven approach
• Rich GUI - attractive charts, multiple forms of data representation and easy navigation.
• Multilevel Drilldown enables users to carry out in depth analysis.

Analysis

• Business Rules Configuration - Real world business rules can be configured and analyzed.
• OLAP and Ad Hoc Query Functionality - makes multi dimension analysis possible.

Configurability

• TeleView^TM can be seamlessly configured with components like the dashboard creator and the what-if analysis simulator.

Business Benefits

• Informed decision making for business problems by identifying pain areas, opportunities and predicting impact of business decisions.
• Improve the effectiveness of investments through Better Product Management, Effective Sales and Marketing Initiatives, Better asset utilization etc.
• Improved understanding of customer behavior and loyalties.
• Revenue enhancement and resultant margin improvements due to increased knowledge of consumer behaviour.
• Increased responsiveness to market dynamics due to the availability of relevant information in real time.

Solution Benefits

• Analyse and assess the impact of usage, recharge behaviour
• Ability to segment customers and analyse behaviour - customers can be segmented on multiple dimensions like Usage, Recharge, Age on Network etc. to draw insights
• Analyse and assess the effectiveness of your retail channels
• Reduced dependency upon in-house IT team
• Analyse churn and understand churn drivers

Server Configuration

1. OS - Linux, Windows , 64 Bit
2. Hardware Requirements - Intel Xeon, 2*Quadcore, 2 Ghz, 8 GB RAM

Client Configuration

1. OS - Linux, Windows , 32 / 64 bit
2. Hardware Requirements- Intel PIV, 1 Ghz, 4 GB RAM

(* - The configuration mentioned here is the suggested basic configuration. The actual configuration would be defined based on the project and data requirements)